Return & Refund Policy

At WOREFIT, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days from the date your order is delivered.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition as when you received it.

  • Have all original tags and packaging included.

  • Be accompanied by a receipt or other valid proof of purchase.

How to Start a Return

To request a return, please contact our customer support team at worefit.crystal@hotmail.com.

All return requests must receive approval before the item is shipped back. After your return request is approved, we will provide you with detailed instructions for returning the item and a return shipping label when applicable.

Approved returns should be sent to:

WOREFIT
3816 NC Highway 581 N, Kenly, NC 27542, United States

Returns sent without receiving prior authorization from our team will not be accepted.

If you have questions about our return process, please contact us at worefit.crystal@hotmail.com.

Damaged, Defective, or Incorrect Items

Please check your order as soon as you receive it. If the item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so that we can review the issue and determine an appropriate resolution.

Non-Returnable Items

Certain types of products may not qualify for return due to their nature. These may include:

  • Perishable products such as food, flowers, or plants.

  • Customized or personalized items.

  • Personal care or hygiene products, including beauty products.

  • Hazardous materials, flammable liquids, or gases.

If you are uncertain whether your purchase is eligible for a return, please contact us before submitting your return request.

We also do not accept returns for sale items or gift cards.

Exchanges

If you need a different size, color, or product, the fastest option is generally to return the original item after receiving return approval and place a separate new order once the return has been processed.

European Union 14-Day Cooling-Off Period

For orders delivered to countries within the European Union, customers have the legal right to cancel or return their purchase within 14 days of delivery without giving a reason.

Returned items must remain unused and unworn, include all original tags and packaging, and be accompanied by valid proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be sent to your original payment method within 10 business days. Please be aware that your bank, card issuer, or payment provider may need additional time to process the transaction and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us:

Email: worefit.crystal@hotmail.com
Phone: +1 (252) 283-0227